Episode #1 - Mireya: Senior HR Manager
I’m Kristen. An HR and Recruitment leader in the San Francisco Bay Area. The Interview Project is a Podcast Series where I get to interview candidates for a job, but there’s no actual job…. Wait, what? Instead of actually applying to a real job, we use the opportunity as a tool to provide feedback… you know? The thing most Recruiters are hard pressed to give to candidates.
In this podcast episode, I’ll be interviewing Mireya, and experienced HR Manager, looking to take that next step in her career to a Senior HR Manager. Here’s some additional context if you want to follow along with the visuals.
From Mireya:
“I am a lifelong learner - and part of this has includes earning what is working (or not working) for me in the search for my next career move. I'm delighted to to be of service, hear feedback and help spread the wealth of what works for anyone else that is in the midst of a career transition. “
The Job Description
Role Summary
This is an exciting and challenging opportunity to provide HR support to the Human Resources function at XYZ Company. The Senior Human Resources Manager will primarily support HR employees based on the West Coast as well as provide additional support to the broader HR community. S/he will have responsibility for directly supporting executive level clients, managing employee relations issues, providing strategic input on organizational design, leading the performance management process, compensation planning, succession planning, and all other HR initiatives for this population. The ideal candidate will be a champion for internal mobility and play a critical role in leading and supporting projects and initiatives that align with business objectives. This role will report directly to the Director, Human Resources for Corporate HR.
Responsibilities
Provide high-touch, proactive HR support to clients in the areas of employee relations, compensation, staffing, organization design, manager coaching, employee development, succession planning, and performance management
Proactively develop and implement creative training and development experiences to engage the HR community
Interpret and implement HR policies, practices and procedures for managers, teams and individual employees that further the mission, values and strategic vision of the business
Act as an advocate for talent, develop, manage and promote internal mobility strategies
Work to resolve employee and organizational issues in a proactive and positive manner
Assist in managing specific initiatives including focus group surveys, exit interviews, performance feedback training, and other special projects
Support the staffing process in concert with our internal talent acquisition team to identify, select, develop and retain world-class talent and ensure a dynamic pipeline
Lead and/or participate in strategic HR initiatives or process improvements tailored to client groups to address organizational effectiveness, retention, and development needs
Collaborate closely with HR teams (i.e. HR Operations, Learning & Development, HR Connection, Compensation, and Legal) to execute on responsibilities
Uses critical thinking and data analytics to drive HR strategy and day to day client management
Qualifications
Bachelor’s Degree in Human Resources, Industrial Relations, Business Management, or related field, or equivalent experience
Minimum 7 years of professional level HR experience
Desired Characteristics
Demonstrated ability to drive HR processes and to deliver high quality services in a fast-paced environment
Proven track record of managing sensitive information in a mature and professional manner
Dynamic team player with the ability to collaborate with team members, employees, and managers
Strong client-support orientation, and the ability to work effectively with all levels of the organization
Ability to work independently and navigate complex and uncertain environments
Thorough knowledge of MS Excel, Word and PowerPoint
Experience with HR information systems, such as SAP
The Resume
Experienced and strategic HR professional with broad based expertise supporting employees at all levels of a company
Extensive knowledge of HR compliance, benefits, recruiting and employee relations
Responsible for driving and implementing HR programs in disruptive start-ups to Fortune 500 organizations
ABC Company
March 2019- February 2020
Human Resources Manager
Managed complex benefits programs for employees, in compliance with state and federal regulations
Created employee handbook and responsible for implementation of personnel policies
Successfully implemented and led HR programs related to hiring, terminations and employee relations
Conducted confidential employee investigations in sensitive, high risk matters and advised stakeholders regarding appropriate outcomes and/or follow up action
Created and implemented results-driven onboarding policies, procedures, systems, and technologies to support the company’s long-term growth and expansion
Acted as SME for all employee questions, utilizing broad depth of knowledge regarding policies, procedures and benefits
Extensive HRIS experience in all areas, including benefits and personnel changes
One - Two - Three Company
May 2017 - December 2018
Human Resources Manager
Responsible for special projects including quarterly eSAT surveys, presentations and action plans to promote employee satisfaction
Conducted complex employee investigations and partnered with managers and leadership as to investigation outcomes
Supported compensation evaluations; collaborated with Finance/Accounting for audits; and managed SUI/SDI and Worker’s Compensation matters in multiple states
Partnered with leadership to manage an open enrollment process for a 100-employee organization
SME for all new hire benefits enrollments, leaves of absence and/or accommodation for employees according to FMLA and California State guidelines
Successfully managed team of five direct reports, both contract and full-time, while also supporting their career development
Responsible for HR compliance for both operations and corporate employees totaling approximately 5000 employee files
Managed the launch of an operations site consisting of 50 employees, including adapting and creating policies and handbooks; responsible for termination documentation and process; advised recruiting team and implemented new hire orientation
Imagination Company
December 2015 – April 2017
Human Resources Generalist
Responsible for leading immigration programs accurately and in a timely manner for entire organization
Supported employees in all aspects of leave of absences process, consistent with FMLA & CFRA Guidelines
Strategically implemented new hire orientation program, including documentation, enrollment procedures, and security access compliance
Expertise in reporting using the Workday HR Management System, Learning Management System and Excel software programs
First Job Co.
October 2013 - December 2015
Recruiting Specialist
Learning and Development Specialist
Managed new hire orientation and security protocols for 1200-employee organization, including communications, trainings and documentation
Responsible for managing outside training vendors, including market research and facilitating training sessions
Revised and managed implementation of the Human Resources Manual for the division
Advised candidates in all aspects of the hiring process, including applications, interviews and job offers
Partnered with hiring managers, business partners, recruiters and the Compensation team to strategically manage hiring
EDUCATION & PROFESSIONAL MEMBERSHIPS
Human Resources Management Certification, University of California, Los Angeles - Extension
Bachelor of Arts in Literature, Minor in Education, University of California, Santa Cruz
Active Member of: Professionals in Human Resources Association (PIHRA), CalChamber, and Society of Human Resources (SHRM)
ADDITIONAL SKILLS
ADP - WorkforceNow, BambooHR, Workday, Oracle Fusion, and various HRIS & benefits portals
Microsoft (Word, Outlook, Excel, PowerPoint)
Google-suite (GoogleDocs, Google Sheets, Calendar and Slides)
Internet & social media savvy with a strong knowledge of Mac and PC OS Systems
